Returns and exchanges

If you would like to exchange or return an item, this is possible within 14 days of receiving your order.

How to proceed?

1. Send an email to info@schoenenpascale.be to notify us of your return.
    
2. This email should include
   -order number
   -item number
   -your banking details (IBAN – BIC)
    
3. Return the package by post.

Once we have received the parcel in good condition, we will refund the actual amount paid (excluding shipping costs) within 14 business days.

Return address:
Schoenen Pascale
Markstraat 30
8460 Oudenburg

Only items meeting the conditions below are eligible for return or exchange:

• returned within 14 days of receipt
   
• in their original, undamaged packaging
   
• unworn / unwashed
   
• shoes without signs of wear and in the original box, which may not be used as a shipping box
   
• without tape, stickers or writing
   
• with sufficient postage

Clothing and shoes may of course be tried on indoors, but not worn.
Please avoid storing our items in smoky rooms, in the kitchen or near pets.

You can find our complete legal general terms and conditions here.